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 Policies and Procedures

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Admin
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Number of posts : 77
Age : 35
Registration date : 2006-11-11

PostSubject: Policies and Procedures   Sat Nov 11, 2006 5:43 pm

These policies includes:

1. What to do when customer has expired LT and has a problem which is Ink Cartridge related. Should we support them or transfer them?
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leenuie

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Number of posts : 21
Registration date : 2006-11-28

PostSubject: Re: Policies and Procedures   Sat Dec 02, 2006 6:32 am

Support it if customer has the order number for the ink.
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evajoy_atibula



Number of posts : 14
Registration date : 2006-11-29

PostSubject: Re: Policies and Procedures   Sat Dec 02, 2006 12:26 pm

Just a reminder guys. i know that in the training with Larry, he said that you can provide 2-3 troubleshooting steps to the customer for a system that has an LT expired contract.

My say on this is, it's gonna be a judgement call. if you think you can RESOLVE the issue within 5 minutes, then go ahead. if you feel its' a complicated thing, then transfer to EWS.

Just make sure that for BEST EFFORTS, ALWAYS SET CUSTOMER'S EXPECTATIONS CORRECTLY. we dont want more dissatisfied customers.
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