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 BEFORE YOU DISPATCH!

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Number of posts : 77
Age : 35
Registration date : 2006-11-11

PostSubject: BEFORE YOU DISPATCH!   Sun Dec 31, 2006 6:26 am

Before you dispatch check the following:

1. Journal ID
- make sure you have the correct Journal ID. Not the copied and pasted Journal ID.
- make sure that's the correct DSN Tree.

2. System Type

3. Your Own Case Notes

4. Part #
- Part number that you're replacing

5. Information on Service Tag

6. Check if Service Tag Information & Case Header Information
- the Caller/Case Header should match the one on the Service Tag Header.
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BEFORE YOU DISPATCH!
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